Wednesday, June 29, 2011

Customers held hostage by poor service


UPS means good customer service. zyphbear photo/Flickr
What do UPS, Costco, FedEx, Apple and Southwest Airlines have in common?
If you guessed excellent customer service, you’re right. They  are all on the MSN Top 10 list of companies providing great customer service.
At the bottom of the list, however, one finds a wall of shame. The 10 worst companies for customer service. Which, according to the MSN survey includes Bank of America, AOL, Capital 1, Spirit and Time Warner.
In an interview for News Talk Online on the Paltalk News Network, author and behavioral expert Beverly Flaxington, says, unfortunately, many companies are arrogant and feel that the customers need them more than they need their customers. So, for them, customer service is a low priority.
The companies that top the Best 10 list, however, know that treating a customer right can result in loyalty.
Flaxington, whose latest book is Understanding Other People: The Five Secrets to Human Behavior, offers tips on how a customer challenged by a company that doesn’t give good service, can get the its representative to satisfy his needs.

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