Reporter, 1010 WINS; editor, Fox News Radio; News and programming director, Paltalk News Network.
Wednesday, June 29, 2011
Customers held hostage by poor service
UPS means good customer service. zyphbear photo/Flickr
What do UPS, Costco, FedEx, Apple and Southwest Airlines have in common?
If you guessed excellent customer service, you’re right. They are all on the MSN Top 10 list of companies providing great customer service.
At the bottom of the list, however, one finds a wall of shame. The 10 worst companies for customer service. Which, according to the MSN survey includes Bank of America, AOL, Capital 1, Spirit and Time Warner.
In an interview for News Talk Online on the Paltalk News Network, author and behavioral expert Beverly Flaxington, says, unfortunately, many companies are arrogant and feel that the customers need them more than they need their customers. So, for them, customer service is a low priority.
The companies that top the Best 10 list, however, know that treating a customer right can result in loyalty.